Privacy Policy

Last updated: January 18, 2025

1. Introduction

Welcome to Instaleadhub ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

2. Information We Collect

2.1 Personal Data

We collect several types of information from and about users of our website, including:

Identity Data: First name, last name, username
Contact Data: Email address, business address, phone number
Technical Data: IP address, browser type, device information
Profile Data: Your preferences, feedback, and survey responses
Usage Data: How you use our website and services
Marketing Data: Your preferences in receiving marketing from us
Financial Data: Payment card details (processed securely by our payment providers)

2.2 Instagram-Related Data

When using our Instagram analytics services, we collect:

Public Instagram profile information
Engagement metrics and analytics
Hashtag and content performance data
Follower demographics and insights

3. How We Use Your Information

We use your personal data for the following purposes:

To create and manage your account
To provide our analytics and insights services
To process your payments and prevent fraud
To communicate with you about our services
To improve our website and services
To comply with legal obligations
To send you marketing communications (with your consent)

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including:

Active accounts: Data retained while account is active
Inactive accounts: Data deleted after 12 months of inactivity
Financial records: Retained for 7 years as required by law
Marketing data: Retained until you unsubscribe

5. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, including:

SSL/TLS encryption for all data transmission
Regular security assessments and penetration testing
Access controls and authentication requirements
Regular backup procedures
Employee training on data protection

6. Your Rights

Under data protection laws, you have rights including:

Right to access your personal data
Right to correct inaccurate data
Right to erasure (right to be forgotten)
Right to restrict processing
Right to data portability
Right to object to processing

7. Third-Party Services

We use various third-party services to operate our business:

Payment processors (Stripe)
Analytics providers (Google Analytics)
Email service providers (Resend)
Cloud storage providers

Each third-party service has its own privacy policy and data handling practices.

8. International Transfers

We may transfer your data outside the European Economic Area (EEA). When we do, we ensure a similar degree of protection by ensuring at least one of these safeguards:

Countries with adequacy decisions by the European Commission
Standard contractual clauses
Specific contracts approved by data protection authorities

9. Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@instaleadhub.com
Data Protection Officer: dpo@instaleadhub.com
Postal Address: [Your Company Address]